Shipping Policy

At GLOWERA COSMATICS (SMC-PRIVATE) LIMITED, we are committed to ensuring your cosmetic products arrive safely and efficiently.

1. Order Processing Time

• Standard Processing: All orders are typically processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation and full payment.
• High-Volume Periods: During promotional periods or holidays, processing times may be slightly extended.

2. Shipping Methods and Delivery Estimates

We utilize reliable domestic and international carriers. Shipping fees are calculated at checkout based on the package weight, dimensions, destination, and selected service.

Service Type	Estimated Delivery Time (After Processing)	Details
Domestic Standard	3 – 7 business days	Available across all Pakistan addresses.
Domestic Express	1 – 3 business days	Faster option available for select cities/regions.
International	10 – 25 business days	Varies significantly by destination country and customs procedures.

Note: Delivery times are estimates and start from the day your order is shipped, not the day it is placed.

3. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

4. Shipping Address and Responsibility

• Accuracy: Please ensure your shipping address is fully and accurately entered at checkout. We are not responsible for delays or losses due to incorrect or incomplete address information.
• Customs/Duties (International): International shipments may be subject to customs duties, taxes, or fees upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost.

5. Damaged or Lost Shipments

If you receive a damaged product or your package is lost in transit, please contact us immediately at gloweracosmatics@gmail.com with your Order Number and photographic evidence (for damages). We will work with the carrier to resolve the issue promptly.